Return policy
Return policy
You can return a product within 14 days after you bought it. Our return service is available for products that meet the following conditions:
- The product is complete, in original condition and undamaged.
- The product is provided with box.
- The product is (if possible) in the original undamaged packaging.
- Proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How can I return my order?
You can easily register your return via the link below. Fill in our return form and choose your preferred shipping method, boutoi.montareturns.com
How long do I have to return my order?
According to the right of withdrawal, you have 14 days to change your mind after receiving your package. Once you have registered the return, you have another 14 days to return your package.
What are the costs for returning my order?
You only pay €1.95 for returning packages. This will be deducted from the amount you will receive back from us.
What happens when I have returned my order?
As soon as your package is at the supplier, you will be informed about the return process. We will send you a message when the return package arrives at us, when we handle the package and when you get your money back. Upon receipt of your return, we will process it within 5 days at the latest.
How long does it take before I get my purchase amount back?
As soon as we have received your return package, you will receive the purchase amount within 5 days at the latest. We may wait to refund until we have received the return or until you have demonstrated that you have sent it back. The amount will be refunded to your chosen payment method.
